Privacy Policy

Privacy Policy

First Coat Solutions Ltd, trading as Pinnacle Wall Coatings ("we", "us", "our"), is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or request a survey.

Information We Collect

When you request a free survey or contact us, we collect your name, address, phone number, email address, and details about your property relevant to providing an accurate quote.

How We Use Your Information

• To arrange and carry out your free property survey
• To provide you with a fixed price quotation
• To contact you about your enquiry and, where relevant, follow up afterwards
• To fulfil our contractual and guarantee obligations if you proceed with a job

We do not sell or share your personal information with third parties for marketing purposes. We never pass your details to sub-contractors — all surveys and work are carried out by our own directly employed teams.

Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined above, including the duration of your 20-year guarantee period where applicable, and in line with our legal and accounting obligations.

Your Rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details on our Contact page.

Cookies

Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings.

Contact Us

If you have any questions about this privacy policy, please contact us on 0333 772 3623 or via our Contact page.